Refund policy
Return Policy and Refund Policy
Your satisfaction is important to us. We are happy to accept returns on salable, unworn merchandise to their respective place of purchase, in accordance with the policies outlined below.
Items must be returned within 30 days of shipment's delivery date for online orders. Merchandise purchased from other retailers, including department stores, must be returned to the originating store.
Clearance merchandise is final sale and is not eligible for return.
Simply send a return request to Customer Care at info@lvsfashion.com with your order number.
You will receive a pre-paid return shipping label for a fee of $12.80 per label, to be deducted from your total refund.
Please allow 24 hours for the prepaid label to be processed and sent via email.
If you have further questions or require additional assistance, please contact a Customer Care - info@lvsfashion.com
If you choose to ship your return at your expense, please mail it back to:
Levinas Collection/Shipping and Receiving
90 Dayton avenue bld 2, 2nd floor, Passaic NJ 07055
Please be sure to ship using UPS or Fedex Services only.
International purchases can be sent back to our Online Returns Facility at your own cost.
Exchange
If you
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lvsfashion.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lvsfashion.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lvsfashion.com.
wish to make an exchange please contact our Customer Care within 30 days from the delivery date and our agents will help you place a replacement order.
Please note that it only applies to US orders, all international purchases can not be exchanged.
info@lvsfashion.com